Role: Second Level interface to client either onsite or remotely to resolve technical issue. Educate leads/clients of latest service offerings when applicable.

Requirements: Customer service oriented personality. Ability to communicate in both a non-technical and technical manner. Must be able to efficiently document service and support notes.

Qualifications: Associates Degree, Microsoft Support Certification or Work Experience Equivalent.

Job Duties: Must be capable of supporting, deploying, building, optimizing, and configuring user level business software and hardware technologies.